Facility Reviews Summary

These people bend k er backward to help with any needs. This is for personal experience because I have done business with a member in other matters and she treats everything snot only with business acumen, but she actually cares…

The property at harbor gate is safe and secure

I want to thank you for being the people person you are. Usually going through the process of completing rental forms, etc. is a big drag. But when I came to talk with you about a unit for my boat, I had the most fun ever. We laughed and carried on while taking care of business. That is how it should be. I am very impressed with the condition of the structures, and the grounds always amaze me. They are so well maintained! I have found that the services provided are exceptional, and I have never rented anywhere that has employees so eager to help. I have already reccomended Tellus to a friend of mine, and will continue to to do so. I want to thank you for making my rental experience with Tellus, the most enjoyable I have ever had. Keep up the good work!! Cole Parkin. Unit D2

Jan, the current manager is very helpful and organized. She has been very helpful to me in my many years of renting at this facility.

Jan has great people skills.

Renting from Tellus, and Jan in particular, has been a very positive experience with a very smooth process to get the paperwork taken care of. She is very good at communicating, keeping me updated on anything that affects me and my storage space(s).and always returns my calls promptly. The Harbor Gate facility is always well maintained and clean . . . . I would recommend this site to my friends and family.

The storage is secure, very well-kept, and well monitored, it is a very clean place and storage. The staff is very friendly and professional, kind and they go out of their way for their customers. And they’re all about going the extra mile for you. The only thing I don’t like about the storage is the fact that the price has went up a couple times since I’ve had my things there and while I understand that the upkeep does take time and money. But I just wish it was a little bit cheaper.

Only have had my motorhome here for a few months, but have been very pleased with the facility and local manager. The facility is very well kept, and organized. This is my 3rd storage facility in the area, and it is far and away better than the others!! Keep up the good work.

We are very happy with our unit and the great customer service we recieved from Mrs Jan. The place has plenty of light, easy to acess and feels safe at night!

Jan does a wonderful job at Harbor Gate she informs tenants of rules and activities of the storage facility.

We've stored our camper here for several years and are more than happy. Everything is secured, well watched, and maintained. Ms. Jan is AMAZING. Any time I've called (literally once or twice and only for minor questions), she immediately went above and beyond to take care of us. I can't thank her enough.

Awesome office. Helped me on every level and Jan is very educated on pros & cons. Very professional too.

Great prices, It’s just 2 miles from my house which makes it very convenient for me to get to. It’s not one bit in any type of sketchy area and all the renters help keep a look out when Mrs. Jan isn’t in. When she is, she runs the show and does an awesome job of it! She’s dedicated to what she does and makes sure everything stays up to speck and clean on the property.

The property manager, Ms Jan, is this facility’s best asset. She is very prompt with customer requests and concerns in a very timely manner.

Always helpful, friendly and facilities clean and well run.

service was efficient and responsive to my needs and questions both managers i dealt with were pleasant to work with

Will definitely recommend Tellus because of Jan

Jan is a great manager. She always tried to address the concerns of the tenants. Nice facility.

Secure location and helpful manager. Jan called me to inform my boat was gone when I put it in shop for maintenance. Highly recommend.

Amazing location and service as always... welcome back

I've had a unit for over 3 years and have no complaints. The facility is clean and safe. The Site Manager, Jan Logan has gone above and beyond to make sure any request I've had were addressed. I would recommend this facility to anyone looking for a storage unit that has great customer service and the peace of mind knowing your valuables are stored securely.

I've used tellus since April 2020, when joining ms Jan was the manager, when I say sweet southern and amazing thats what mean. She left tellus awhile back and now you get no help, no contact with a human, no one making sure things are clean or comfortable. I have 2 unites here but thinking of moving due to the lack of customer service.

Once set up Great service and access. will continue to do business

This was a great experience for us. We rented a unit at Harbor gate during a move process for about five months. It is exceptionally clean and I felt safe every time I went by there. Jan was so friendly and helpful as we got signed up and moved in. If I ever need to rent another storage unit, I will certainly go back to Tellus - Harbor Gate. Thank you!!!

I highly recommend this Tellus storage location. It is safe, clean and the manager is professional and a joy to work with.

The manager, Jan, is very accommodating, efficient, and provides excellent customer service.

Jan was incredible during my year lease of unit. She had my lock in unit ready to go, answered all of my email questions promptly, and made sure I was all cleaned out when moved out. Could not have asked for a better process!!

We have been with harbor for going on 3 years love this place and Jan

Jan was very professional. Highly recommend.

I have been using this storage location for a couple of years now. It is always clean, manicured, well managed, easy to make payments, and High & Dry.

Clean, well lighted, climate controlled, secure, professional, helpful and friendly manager with excellent customer service. What else could you ask for? I recommend this Tellus location!

Should of gotten 5 Stars. For some reason it only posted 1. This location by all means should be a 10. But only goes to 5.

The owner clearly has know idea how bad his property is and the lack of ownership shows through his call center and un-safe conditons of his property. Being an older gentleman the door on my RV unit fell down and there is no handle on the inside. My son was renting a unit here until a tree fell on his camper and they claimed they could not help at all. We had a climate control unit but those rooms stay wet. Aside from all this the property manager is sweet and tries to be helpful but once you go above her to her boss or the 800 number you are shut down.

Great location and the manager was nice. They were running a special on yetis and because I stayed five months versus seven I was not allowed one. Spent more than enough money for this

Hate seeing a new manager so often but the new one is so sweet! Gonna be hard to fill Ms. Dottie’s shoes but this one seems to already have a grip on it! Talked me through an online payment and was cleaning out units when I came through. Definitely a hard working young lady

Hello! I am interested in working for your company. I live 5 mins. away and have a unit there for two years now. I am sorry to see Dottie leave.I have experience in this type of business. I had 32k sq. Ft of commercial rental space in Az. For 16 years. My number is 662-607-4146