Facility Reviews Summary

My experience at Tellus was very professional and courteous from the minute I walked in with inquiries. Property manager Staci was at her desk welcoming me and was willing to talk me through all the options of rental units available and pricing. In particular she advised me about a three month incentive rental plan that provided discounts. I chose a 3 month plan for a 10 x 15 unit. I was advised that I would need to come into the store on February 1st to sign lease and be shown actual unit I would be rented. I was concerned because I was to be in Mississippi that day loading furniture to be stored in my new Tellus unit and did not know if I would make it to the Covington Tellus facility in time to sign lease and unload furniture. Staci was very assuring that she would be waiting for my call to give her information on my locatin status as closing time approached and she would wait, if necessary, to have me sign lease and show me rented unit. And as promised she called my cell phone to check on my location at 4 p.m. and I stated I was leaving Mississippi at that time but was unsure if I would make it to Tellus facility by 5;30 p.m. And again, as promised, when my truck will helpers pulled up at 5:45 p.m. Staci was at her desk in the office waiting for us. It is so rare to find such committed professional workers in the work place today. Typically all employees run out the door exactly at quitting time and don't look back. I would have been stuck with a truck full of furniture and no where to put it and that would have cost me and extra day truck rental and an extra day hiring workers from 50 miles away. Your Tellus employee was a life saver. She also gave me good advice on the amount of insurance available (I took the max) and showed my crew the exact rented unit and opened the door to let us get a sense of the size of the space and best way to access it. My experience with Storage Unit companies is that they are very impersonal, if you even get to talk to a real person, and are not very co-operative for the amount they charge for rent. Tellus is showing me that there is a stellar professional storage service available in the area of Abita where I'm building my new home staffed with people who still care about quality service to their customers. You can count on me as being a Tellus customer for a long time to come. And if there is an electronic suggestion box for kudos for staff members going above and beyond the call of duty to help a customer then please allow this email of mine to qualify Staci for employee of the month. Aaron Broussard Unit 407

Staci is a very polite person that goes above and beyond to make sure you get what you need and she is very knowledgeable about all things about the storage facility. I will definitely recommend this facility to anyone.

Carol has always been very attentive and curious. She goes above and beyond

I have two units here and it is 100% the best storage company around. Courtney is the biggest help and goes above and beyond to help me when needed.

Customer service is high on my list of important qualities in a business. Courtney was kind, helpful, and knowledgeable. 10 out of 10.

This facility is very clean. The lady in the office was polite and answered all my questions. Competive prices, too.

This place is always very clean and the lady at the front is very nice & helpful.

Mrs. Kim was a huge help. She made the transition easy and I left knowing that my belongings would be safe. The units here are very clean, some of the best I've seen.

The service at the storage is impeccable. The units, well the whole place, is very clean! Having a truck to help with the move was a bonus! I highly recommend!

Tanya is a jewel, you can’t ask for better.

My house sold !!! Where do I store my special homestead. Tellus Self Storage was convenient, so professional and on the spot, spotless!!! Thank you all for peace of mind.

The manager is very nice and helpful. The facility is always clean and great location. Prices are always better than other facilities. Also having a truck to use on site has been really convenient. I would highly recommend this site.

Excellent Staff!! Tanya is always so helpful& professional.

We are able to store and sort through our items easily as we complete our downsizing project.

Facility is very clean. Staff is helpful (was able to use their dolly for heavy furniture!).

Would be perfect 5 if "carts" were available in each building to transfer storage boxes.

Tanya and her team were accommodating and professional.

Storage facility is always in great shape. Very happy with the unit I have. The service is great.

This place is great! The manager was so helpful and got me a nice deal. I got a free move in truck too! This is one of the cleanest facilities I’ve seen. If you need to store your stuff come here!