Raise there RATES TO OFTEN!
For fear of retribution
September 14, 2022
I would recommend this facility only if you have money to throw away. They have raised my rates three times in less than three years. They raise my rates twice this year already. They will not work with you if you are late with payment even if you have identity theft and fraud and are having a very hard time with your finances. They hit you with 2 different late fees a month if you don’t pay by the 21st. First late fee is $15 and the second one is $25. This is added to your total rent fee. After that they notify you that your stuff is going out for auction if you don’t pay the day you get their notice.
Reply from Manager on September 15, 2022
Thank you for taking the time to share your experience. We will forward your feedback to the District and Regional Managers for review. Customer feedback is essential as it allows us to identify improvement opportunities. Again, thank you for sharing your experience. Should you wish to discuss this further, contact us via phone at 1-800-773-6691 or email info@tellusselfstorage.com.
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