Run Away Don't Walk from this Place
August 23, 2020
The manager at this facility literally moved my last load of furniture into the road on August 20th when she thought we had moved out. The company requires a 10 day notice of move out. The manager obviously did not read the email nor the letter written stated we would be out on the 31st, the end of our paid contract. We had not finished needless to say. Our furniture was found at another storage building in the same facility. Manager moved our furniture back BUT drug and broke my table int literal pieces. The whole thing was illegal and this manager should be INFORMED of the legalities of moving a customers belongings from the PAID in Full storage area when the CONTRACT is still in force. I have moved around due to my job for years and this has been the WORST place I have ever stored in. Be aware of lazy management and poor conditions at these type of places. I would never recommend this place.
Reply from Manager on August 24, 2020
We thank you for bringing this matter to our attention. It appears after the 10 day notice was received, the unit was left unlocked and the door was left in the open position. We instruct our customer to do these things when they have vacated the unit to indicate a move out. The items were cleared out of the unit so the unit could be swept and sprayed to get it ready for the next tenants. We are sorry for the confusion. As always we thank you for taking time to leave us a review.