Security and Management are awful
December 8, 2020
I would never rent from Tellus Self Storage (Marquis Ranch) again. I had a 55' unit and it was broke into. The unit was left unsecured for over 20 days before I got there and the cleaned my husband and I out. Management would not let us look at footage due to security policy(CAN YOU BELIEVE THAT). And now footage has been deleted imagine that!!!!!!Don't ever store your personal property at golden eagle or marquis ranch they have NO and I mean NO security there. And there insurance is so ridiculously high and only covers 1000.00 up to 10000. that is until your home insurance kicks in and then they drop you. And due to them being so uncompliant to help home owners may not cover anything either So we are out about $30000.00. We did not get any cooperation from Tellus Self Storage not even an apology for their bad security system. I just want everyone to beware. And the only man that offered to assist me got fired, but he probably had something to do with it. Thanks Area Manager for nothing, Ill be nice and leave your name anonymous.
Reply from Manager on December 8, 2020
Ms. Torres, We thank you for taking the time to leave us this review. The situation you described is not typical. Once we were aware of your case, our staff worked directly with a detective from the Hattiesburg Police Department. He indicated that he had collected all the necessary information from us. Again, thank you for taking the time to share your experience.