Facility Reviews Summary

She was quick, and explained everything to us completely and was super friendly. The space was clean and easy to locate and just overall a great place to rent!!

Well kepted, well organized, very professional, super friendly and stress free.. will be using again in the near future.

I've used alot of storage unit around Florida. And by far this has been the best experience I have ever had. Not only was the units clean like the staff said but the staff itself was beyond what I have encounter before.. Pleasent, knowledgeable, organized, clean,helpful I mean you name it they was on it. Hands down best around..

This was my first time trying to get a unit. So of course I had a billion questions which mary did not even miss a beat nor get aggravated with all the silly questions. Answered all my questions in a kindly manner even the silly ones.. Mary made my first time getting a unit a joyable experience and definitely recommend others to come.

Mary was super attentive. Answered all my crazy questions with no problem. Helped me pick the best unit for myself.. very pleasant and professional when helping me..

Just want to say a HUGE thank you to Mary. Its been a stressful time for our family and we needed to find a quick easy and affordable storage facility. Mary was so helpful and understanding to our our situation. I know i was being annoying with all of my million of questions and concerns. Mary stayed calm and made me feel like nothing else mattered but helping me find our best options. She was very knowledgeable. I know the tenants at tellus storage are well taken care of and i will be recommending this facility. THANK YOU MARY FOR ALL YOUR HARDWORK AND PATIENTIENCE .

Very clean and organize facility. Would definitely recommend to others. Mary was very helpful and pleasant. Will be using in the future..

The staff is so very helpful and caring about their tenants.

We rented a climate controlled unit for several years thinking we would be moving to Lake City full time. Access was easy any time and all my interactions with Lucy were wonderful. Lucy always had a smile for us and was always able to take care of any of my concerns. Our plans changed and we moved everything back to our home town. I wish we had a clean and affordable storage facility like Tellus in our home town.

This facility was extremely well managed. I needed a unit in a hurry and the manager was very helpful and knowledgeable. And the unit was very clean. I would reccomend this facility to everyone

NO GOOD WILL

Do not store here! God forbid anything happen to you, or a panandimc hit. In one month and 2 weeks your 65 parking space will turn into 368.00. If you're late 30 days they will send to auction. Read very carefully. Its in your lease you just may not realize it. 2nd week late 15 dollars. 3rd week 25 dollars. They say 36th day, but its really the 6th of every month, auction. Which is 90 dollars. If you have ever accidentally missed a payment or had life happen. Do not rent here!!! You will loose your stuff. They do not care. "We could help you out. But we're not. If we do it for you, we have to for everyone. " This company is a scam! Preying on people who may forget to make a payment. They should be ashamed of themselves.

On July 18th 2020 I rented a storage unit from Patty. Her customer service was outstanding. All of my questions were answered fully and her attention to detail was excellent. I have never rented a storage unit before, but she made the process very enjoyable and stress free. The location was clean and well secured. I rented a climate controlled 10x20. The unit was very clean inside and secure. I highly recommend doing business with them.

Patty was amazing she helped so much

Management needs to try to make a payment thru their website - it's retarded.

I recently moved back to Lake City and needed somewhere to store my household items.My dad recommended Tell Us Self Storage since he had used there services before.There location was perfect and the prices are just right.The area is secure with cameras and a gate to get in for extra security.I would recommend them to anyone new to town especially if your not familiar with the town.

Thank You Lucy Swanson for the best customer service experience ever! You are an asset to Tellus Self Storage.

We have just moved out of 3 units. When we were moving in and needed an additional unit at the last minute. Lucy and the entire staff were able to assist us as my crew waited to unload the rest of the truck. Anytime I needed assistance they were glad to help in a prompt and efficient manner. Tellus was recommended to us by my son-in-law and I would not hesitate to recommend them to anyone needing a storage facility in Lake City and the surrounding areas. Yes, I drove past other storage facilities to get to Tellus, I would do it again and I would advise anyone else in the Lake City area to use Tellus as well. If I need a storage unit in the future, rest assured it will be at Tellus. Jerry Fisher

We are so glad we chose this place to store our precious belongings. She was very sweet, attentive and put us first. Never made us seem like we were in a rush. Go see Ms. Lucy

Excellent Customer Service. Clean and secure.

The prices are right and the staff are awesome !!

Lucy is very personable and professional. She answered all my questions and I never felt hurried. When we came in, she was with a customer and she acknowledged a and politely asked us to have a seat. She then reacknowledged us and that she would be with us momentarily. Our unit and the entire site was clean and I feel very good about leaving my personal items in their care.