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Tellus Self Storage - Arlington

106 Arlington Drive, Madison, AL 35758
Current Customers: 256.772.1300

Facility Reviews Summary

[Star][Star][Star][Star][Star] 5 Stars - 26 Reviews
5 Stars - 26 Reviews
[Star][Star][Star][Star][Star]
No I wouldn't. Their price changes daily.
Robbie Jones
May 6, 2023
I have rented my storage with this company for at least 15 yrs. It was in my moms name, Vickie Harrison until she passed away & then put in my name. For at least the last year since management has hired new people, I have been givin different amounts on what I owe, and when I dispute it, I'm hung up on and threatened to have the police called on me. . I call the district manager, no response. I write everything down so I know what is said in our conversations. I'm told one amount, and the next day it's a different amount. The person working this office has no clue what she says..all we have to do is listen to the recording of conversations. I can't even do that, because the district manager won't even answer her phone. I will pursue this until it's resolved, even if I have to get an attorney. Save yourself the time and don't rent from this company. They are expensive anyway, will add on fee's, and tell you that's just the way they run their company with no proof of added fees. I will be moving my things out and going to their biggest competitor, even if it cost more.
Reply from Manager on May 9, 2023
Thank you for allowing us the opportunity to improve our services. We appreciate your feedback. Our District Manager will be reaching out to you personally.
[Star][Star][Star][Star][Star]
Outstanding service
Bob Coonfield
May 28, 2022
[Star][Star][Star][Star][Star]
Very Clean, easy, affordable !!!
Sara Lawing
April 14, 2022
Vanessa was great! She helped us pick the right size and location of a unit for our needs. She very helpful, and professional and super easy to work with!
[Star][Star][Star][Star][Star]
Person in the office was great.
James Reeder
April 6, 2022
I have visited the property and called for more info. I am looking for a possible Multi storage unit due to moving in June. I spoke with Vanessa, and she was so thorough about the information on renting these units it made me wish I was moving right now. Her excitement and Knowledge along with her enthusiasm was above the bar that I was expecting. I hope she is working the day i come in to rent these storage units.
[Star][Star][Star][Star][Star]
Person in the office was great.
James Reeder
April 6, 2022
I called the tell us self-storage in Madison Alabama because I'm looking for possible multi units for my household goods due to selling my house. (But not listed yet.) Anyway, my phone call for information about renting storage was a total great experience. Vanessa the woman on the other end was very knowledgeable, caring and professional. So, I know that this is where I want to store my household items and I will feel very safe doing it. Please give Vanessa a raise.
[Star][Star][Star][Star][Star]
Excellent customer service, very clean facility. Would rent again.
Terry Cook
September 30, 2021
[Star][Star][Star][Star][Star]
Mary Gray
September 21, 2021
stopped by to look at the lockers and the manager was very professional and the property was very clean. I love the location and I will be back to rent when I list my home.
[Star][Star][Star][Star][Star]
Nice clean property
Vicki Johnson
June 28, 2021
My sister rents here and the manager is very professional and keeps on top of this place. You always see him working hard. Rent here if you need storage.
[Star][Star][Star][Star][Star]
clean property and professional manager
J Johnson
April 16, 2021
manager is very professional and helpful. you need storage this is the place. very clean also.
[Star][Star][Star][Star][Star]
Great Management!
Gary
March 1, 2021
I spoke to Mr. Blankenship over the phone and then met him for a potential rental. I'm new to the area, so he was very helpful in giving information on his storage facility, not to mention the things to do in the area. Great customer service!
[Star][Star][Star][Star][Star]
Why go anywhere else?
Wayne
October 2, 2020
Curt is very friendly and professional! Standup guy that genuinely appreciates your business!
[Star][Star][Star][Star][Star]
Excellent!!
Anton Gibbs
August 11, 2020
[Star][Star][Star][Star][Star]
Excellent customer service! So friendly and pleasant to deal with
Lisa Lane
August 6, 2020
[Star][Star][Star][Star][Star]
Amazing
Fina
July 30, 2020
The manager Curt is awesome, handle everything I needed fast and friendly services.
[Star][Star][Star][Star][Star]
great service, great location
Joe
March 31, 2020
i have rented there and they are the BEST. close to everything and very very clean. nice place if you are looking to store. manager is very professional.
Reply from Manager on April 22, 2020
We appreciate you leaving us this review Joe!
[Star][Star][Star][Star][Star]
very clean, great manager
Debbie
March 31, 2020
cleanest place and the best manager around. He knows his stuff on storage. If you need storage go here. you will not regret it. awesome prices too.
Reply from Manager on April 22, 2020
Thanks so much! We appreciate you taking the time to leave us this review.
[Star][Star][Star][Star][Star]
Good size units, great on-site management
Steve Hosner
December 16, 2019
The facility manager is always friendly, takes time to talk a little and quickly handles any request respectfully and fully.
Reply from Manager on December 17, 2019
Thank you Steve! We appreciate you leaving this review of our storage facility. Have a wonderful day!
[Star][Star][Star][Star][Star]
I Would Recommend this Facility
Deb D
December 11, 2019
Great customer service with a friendly and helpful manager. Easy rental process.
Reply from Manager on December 16, 2019
Thank you Deb! We appreciate you taking the time to review our storage facility.
[Star][Star][Star][Star][Star]
very clean property with great customer service from the manager there.
October 3, 2019
Reply from Manager on October 3, 2019
We are very pleased to hear this! Have a wonderful day!
[Star][Star][Star][Star][Star]
5 Star Customer Service!
Lee Nolens
August 29, 2019
Reply from Manager on September 3, 2019
Thank you! We appreciate you taking the time to review our storage facility. Have the very best day!
[Star][Star][Star][Star][Star]
Colette
August 7, 2019
I give Tellus self storage five stars. They are professional and the facility was very clean. The manager was very friendly and helpful. I would refer they to others.
Reply from Manager on August 8, 2019
Thank you so much for the review and recommendation! We appreciate it and you!
[Star][Star][Star][Star][Star]
Professional, helpful, friendly!
Catherine Frye
July 31, 2019
I was in a pinch to clear out and separate my parents storage from mine. Found this gem! They had amazing pricing, professional assistance, and such a CLEAN facility!
Reply from Manager on August 8, 2019
Thank you so much for the review! We are glad we could help you out, and appreciate the compliments about our storage facility.
[Star][Star][Star][Star][Star]
Great Place
Jeff J
March 8, 2019
very clean and convenient. manager was very professional and answered all my questions and also gave excellent advise on storing. Very nice all the way around. recommend for sure.
Reply from Manager on March 11, 2019
Thanks for the review and recommendation! We appreciate you taking the time to share your opinion.
[Star][Star][Star][Star][Star]
Wonderful Customer Service!
Lisa
February 27, 2019
Top notch customer service, clean and well lit facility, and wide aisles between buildings! Five Stars all the way!
Reply from Manager on February 27, 2019
Thanks so much! We appreciate you taking the time to leave us this wonderful review!
[Star][Star][Star][Star][Star]
Clean Facility and Convenient Location!
Inez
February 26, 2019
I went to look at units to potentially rent, and was shown several sizes. All were very clean and well lit. I couldn’t believe how convenient the location was to my place of business and everything else in town. The management was so friendly and explained policies to me very well and what to expect should I rent from them. Very friendly staff. Will definitely rent from this location in the future!
Reply from Manager on February 27, 2019
Thank you for taking the time to leave us this wonderful review.
[Star][Star][Star][Star][Star]
A+ Experience
Lee
February 21, 2019
Class A facility. They let you use their moving truck for free. Property is well-maintained and management is top-notch, friendly, and professional.
Reply from Manager on February 27, 2019
We appreciate you taking the time to leave us this review. :)
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